!Please be aware before buying anything from this company! Join the 1,872 people who've already reviewed Calzedonia. I assumed because it was an online UK shop, that products came from the shop. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. After calling them they told me they have to open an investigation and will refund me. . Calzedonia Customer Satisfaction Team. SCAM .. Hi, Yelisha, Were sorry to hear about/your experience. Review from 17.12.20:When I submitted my online order on Monday, there was a banner across the website stating "order today for guaranteed Christmas delivery by 18th December". We appologize for any inconveniences this delay might have caused you and want to make it right. Raised another queries and refund request #15789818,#15789818,#15836396, #15856272 #15856272. By Loyalty Programme, you can earn points every time you spend. Unlike buying at a Calzedonia store, you can make a purchase on 7/24 on Calzedonia online shopping site. Please try again later. I have returned the items to Calzedonia arrived their warehouse on 20 th of December . This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. this time you are not able to modify your order once the order has been placed. If Then my requests are marked solved and I am unable to get a response from the same person again.I returned some $20 shaping tights because they were defect. Not recommend to buy with Calzedonia. Information provided by various external sources. I have exactly the same issue as everyone else. Then they changed the material and the leggings became horrible. Suggested companies are based on peoples browsing tendencies. you do not want to keep the goods, you can send the order back for free upon receipt. Thank you for bringing this to our attention. return methods: return to the store and return by carrier. Join the 1,878 people who've already reviewed Calzedonia. THE ASSUMPTION 15 AUG Its quick, easy and totally free. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. Discount. visit the Returns and Customer service slow to nil. I don't find a returnlabel, nor information on how to contact a courier to pick up my parcel. order. ARE YOU SERIOUS??!! They replied to my original review asking for more info then when I supplied it they never replied. My order is currently "out for delivery" for the third time because they can't deliver it due to the random address. The person said they would reach out to me via email with a resolution. We use dedicated people and clever technology to safeguard our platform. You can be certain that youre talking to the right person at the right time. Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. Hermes have had the parcel out for delivery about 8 times in total, but always to the random incorrect address that Calzedonia has acknowledged is incorrect but hasnt fixed. I used to buy swimsuits, tights, socks, everything. Received my order late. All the items I ordered are now gone - terrible customer service. Your experience can help others make better choices. I have been so disappointed with the service I have received. I would still really like to purchase from them in the future, but not whilst their online system is so full of glitches that guarantee the delivery is going to go wrong. They are not set up to deal with online presence yet - stay clear. I havent received my order nor have they bothered to get back to my emails. I placed an order on November 9th. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? Please check with your phone provider if you are unsure about how much a call will cost. CONTACT; Home / Uncategorized / calzedonia customer service. Over five weeks later and theres still no sign of my parcel. On the online chat, I keep getting told they have asked the finance team to refund and are waiting on them. We'll message you privately to get additional feedback, and I can assure you we'll do everything we can to resolve the matter. You can find your favorite polka-dotted socks or your best to wear swimsuits in Calzedonia.com sectors. I am still not best pleased about the technical error, as my following order is most probably also affected, but hopefully this won't be repeated in future. My order number is xxxx. But in case you don't, you have up to 30 days from the delivery of the order to request a return online. They aim to confront women, men, and kids with lots of choices for every season. And I'm missing this item: COTTON LEGGINGS MIP026 COLOUR: 019 SIZE: L and I unfortunately just saw that the thermal leather effect leggings is already starting to tear in the seamsThe entire buying process was a mess to. Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Orissa. I got reply to wait, no resolution, no timeline, additionaly case closed. Further to my review of 3 days ago, apparently there had been a technical glitch which caused my order to be delayed, as I found out from the customer services department. Please check the error(s) highlighted below. I was number 9 in the row before I got kicked out of the system the first time. Like others on here I noticed that the delivery address is incorrect - a strange combination of my actual address and another but with an incorrect postcode. your order but we will always strive to respect the time frames given. Instead, theyre full of the info you need to get things sorted. Simple! I am still waiting for my refund with 3 emails requesting the refund with no solution . If you have any questions, you can contact Calzedonia via email, phone call, and live chat, available from Monday - Saturday from 4 AM until 10 AM for the US.Is it possible to contact Calzedonia support? Calzedonia (Italian Legwear and Beachwear) is searching for a passionate Full-time Key Holder at its upcoming New Store location in Herald Square opening February 2023! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Resolver can help you send your complaints to Calzedonia. 10/10, Hello Kristine!We are happy to hear youve had a positive experience shopping online!Thank you for the review! !After almost 3 months and several complains (chat and email) I finally received my refund, Hi, Isabella,Were sorry to hear about your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, return was sent on september 12th, i have reached out to them twice with confirmation it was delivered on september 13th and they will still not process my refund even though they know it's a problem, telling me to wait even longer. more. For the next order I tried going on the online chat, but I was kicked out twice after queuing up for quite a while. This is worst online purchase experience !!!! Awful quality, waste of money. Will never order from this company!! - I have pictures of all of it if needed. Poor customer service. 23/11/22 parcel delivered. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. can directly access the "FOLLOW YOUR ORDER/ RETURN" section. In the name of all Calzedonia Team we apologize once again and remain at your disposal for any other concerns. 15/11/22 placed an order. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. about it in our Returns Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. You may experience some delay in order processing and shipping during holidays and sale The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. Thank you for bringing this to our attention. Worst online buying experience I've ever had. Then they changed the material and the leggings became horrible. DO NOT BUY FROM THIS COMPANY. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. Hi, Su W,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. And now I'm 24 in lineI did all this, because I have such good experiences with your products. Calzedonia Customer Care Team, One star is too much .One star is too much .. no matter where you buy online this could be in the US, Italy or anywhere else online.. that they will never ship the package on time so if you dont stay long enough at that place you will miss the package.. when one of the purchase arrives you see half of the package is missing out of stock.. it the worst comes when you want to do a refund and the refund button is surprisingly not available due to a system error then is when you have to fight back and forw to get your own money back as Ive been doing for the past 2 MONTHS!!! !Please be aware before buying anything from this company! Thank you for your patience and understanding.We're very sorry to hear that you had a negative experience. Airtel users can dial 12150. Is this for real? section for more information. 60% off Sale items. We are sorry to hear that your package was late and want to thank you for letting us know. Cookies Use. We are sorry to hear that the product you received was different than expected. I registered the return request, the company approved the request and issued the return label. Its very clear I have not received the order, the tracking on evri very clearly states that it has not been delivered. November 19th you were processing parcel at Hub. That was without luck. EASTER MONDAY However at no point anyone informed me that giftcards were not cumulative. Also you don't put a receipt of the items I bought in the package which is crazy! Hello Kate! Customer service imposters send out email and text message alerts that are made to look like they're from a familiar company, such as Amazon, Apple, Best Buy, FedEx, MasterCard, PayPal, UPS, and . Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. I was told the district managers phone had been stolen in November so that was probably why she didnt respond to me. Hi Lena, Thank you for your review!We apologize for the negative experience. I'll be looking at my legal rights next. I have been waiting since May for two returns to be processed. Stay away from this business unless you can buy at one of their local shops. !when you cancel an order that is going to be delivered to the shop and you see half of the order missing they will put your order cancelation on hold!???????? My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. The areas concerned with digital and advertising establish a direct contact with the consumer online and offline, telling the story and products of the brands with creativity and stimuli that are always new and original. I bought 2 pairs of this leggings in 2018 and fell in love with them. and did not even get the product great!! I dont understand how this company is in business still! EASTER So off putting, very unprofessional, good luck shopping there. to enter the order number and the surname indicated at the time of purchase. The issues they currently have are pretty simple to fix in principle and I think Calzedonia deserves much better management of their online store, especially if they are to compete with the growing online retail business.First, the good: I've been a fan of Calzedonia tights since I find them to be very durable and well worth the money in quality. Discover our collections for Women, Men and Children. Wed love to make this up to you. I added an order, they charged my credit card. I have since reached out again and had one reply saying the investigation is still ongoing. Reply from Calzedonia 23 Jun 2022 Thank you for contacting us. I also tried chatting with them. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. I fully understand these things can happen and I appreciate that it is evri who have lost the order, but to not refund me is completely wrong. Discover our collections for Women, Men and Children. There are numerous ways to contact Calzedonia customer service. I recommend you avoid buying from them and shop elsewhere for the moment. So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. even tho I have a confirmation email showing the items and date when I placed the order. this, it is no longer possible to cancel the order in our system and you will not see Ordered the 10th Dec and still waiting. CHRISTMAS EVE 24 DEC I have tried to contact Calzedonia via the online chat and phone to request a refund but to no avail, all they say is that they have opened an "investigation" into the case and shall contact me. ALL SAINTS DAY 01 NOV I contacted you about this the 24. An Calzedonia.com account is already associated with your e-mail address. We also offer FREE standard shipping for customers who select pickup in store delivery People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank you!Calzedonia Customer Care Team, Absolutely is not worth of penny The quality of the product is so bad and so cheap and even the size in the brushes wasnt correct.avoid this brand, Hi, Nazanin,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. 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